Management of Personal Information & Terms of Service

In order to use this service, you have to read, understand, and agree to our Terms of Use and Privacy Policy as stated below.

  1. Use of Personal Information.
    The personal information that you provide will be limited to the following uses:
    ・Identification of goods
    ・Customer verification (in the event of enquiries)
  2. Required personal information:
    ・Phone Number
    ・Email Address
    ・Fax Number (Optional)
    ・Images (Submitted For Printing Purposes)
  3. Disclosure, Correction, and Suspension of Use of Information.
    (1). Customers may be asked to show proof of identity in the event of a request for disclosure of personal information.
    Enquiries concerning the process may be directed to the contact person stated below. In such cases, please understand that surcharges may apply.
    (2). Questions and Claims Regarding Personal Information.
    ACCEA Co., Ltd. will deal with all questions and claims regarding personal information. Enquiries concerning the process may be directed to the contact person as stated below.
    (3). Contact point for enquiries regarding personal information.

Company Name:

ACCEA Co.,Ltd.


Kojimachi Square Plaza 1F,
2-4-11, Kojimachi, Chiyoda-ku,
TOKYO 102-0083

Privacy Issues Manager:

Privacy Issues Manager
(Management Section): Mr. Akira Sogabe

Phone Number:


FAX Number:


E-mail :



Name of ACCEA-Authorized
Privacy and Consumer Protection Committee

Japan Information Processing Development Center (JIPDEC)

Privacy Claims Contact Person:

Privacy Issues Manager


Tokyo-to, Minato-ku, Roppongi-itchome 9-9
Roppongi First Bld.

Phone Number:

03-5860-7565 / 0120-700-779

  1. Confidential Treatment of Information.

    The information provided by our service users will be used only for the purposes outlined in Article 1 above. Any and all personal information will never be provided to any third parties.
    (1). Purposes For Collection of Information
    Other than to facilitate the services requested, collected information will not be used for other purposes.
    (2). Information Collected.
    Personal information collected from service request forms.
    ・Phone Number
    Mail Address
    ・Fax Number
    ・Images (Submitted For Printing Purposes)
    Users will be informed in the event that information other than the abovementioned is required.
    (3). Parties to which retained personal information is provided.
    Your personal information will be provided to the store in charge of handling your product. ACCEA will take all possible measures to ensure the proper handling and protection of information provided to us by our clients. Upon completion of contracted work, ACCEA will routinely ensure and protect the confidentiality of all retained client information, if any.
    (4). Contract
    ACCEA and its operations section are committed to protecting all private information upon completion of contracted works.
    (5). Regarding information you share.
    By using this service, you agree to share with us your required personal information. If you do not agree to sharing your personal information with us, please do not use this service.

ACCEA Co.,Ltd.
Management and Protection of personal information Masamitsu Hara


General Disclaimer

At ACCEA ,we are committed to producing and managing our products to the best of our efforts. However, due to the nature of our services, part of the work process involves human labor, and unavoidably human error as well. In the event that defects were present in the goods you received, we will act as below:

(1). We will quickly replace defective products and goods at our own cost.

(2). In the event that it is impossible to fulfill the conditions stated in 1., we will provide a full refund.

(3). Secondary losses incurred as a result of our mistakes will be compensated to a maximum of cost value.

We regret to inform you that we will not compensate anything more than the abovementioned.


Regarding Copyrights And Image Rights

Please note that due to laws and rights governing the use of images, ACCEA is unable to provide our services for the following cases:

・When the use of an image constitutes a breach of law, or a risk thereof.

[ Printing of currency, checks, stock certificates, securities, bonds, promissory notes, gift certificates, postal stamps, official postcards, revenue stamps, commuter passes, train tickets, travelers’ checks, admission tickets etc.]

・Printing of various official certificates (limited to B&W printing)

[Drivers’ licenses, passports, health insurance cards, qualification certificates and licenses, as well as any other documents that are related to rights and obligations. ]

・Materials protected by copyright laws.

[Commercial publications, newspapers, magazines, textbooks, maps, paintings, drawings, photographs, music scores, designs etc. ]

・Materials in violation of public morals

[Materials in violation of public morals may include, but not be limited to: – Images and content of pornographic nature; – Insults, threats, slander, and/or obscene language of any form.]

・Any materials which promote, or might lead to the promotion of anti-social organizations or individuals.

・Any materials that ACCEA Co., Ltd might find difficult to discern as legal.

[Materials which are for personal use, related to educational purposes or are not for commercial uses and so will not infringe upon copyright.]
[Music and Publications which copyright owners have been deceased for a period of at least 50 years , or movies which 70 years have elapsed from première date do not constitute copyright infringement] (Provided that you receive written permission from the copyright owner, it is possible to use these materials)

・Materials aside from those mentioned above which have been deemed inappropriate by us.

※We reserve the right to change this policy without notice.


Regarding goods and services

・The quality of goods
Product quality is affected by the quality of the uploaded images. It is therefore recommended that images be taken with the iPhone rear camera at the highest settings.
ACCEA Co., Ltd will not be held responsible or liable for any difference in color between the image and the actual product.

・Product Return and Exchange
Due to the products being custom-made to the user’s submitted dimensions, there are no cancellations or refunds after the order is placed. In the event that you receive a defective product, or that you received goods that you did not order, please retain your receipt and notify us via phone or email about the defect within 7 days of receipt. We will do a one-to-one exchange at no extra cost to the buyer.

・Storage period of uploaded images
Images used will be stored in our data servers for a period of 3 months from the date that the order was placed, after which it is automatically deleted.
The management of images saved on users’ devices are to the user’s own discretion.
IACCEA Co., Ltd will not be held responsible or liable for any data loss as a result of users’ devices malfunctioning.

・Delivery of Goods
Goods will be dispatched to users’ mailing address via our chosen courier company.
ACCEA Co., Ltd will not be held responsible or liable for instances where the goods could not be delivered due to users’ address input errors. In such cases, the user will have to pay an additional redelivery surcharge, even for goods that qualified for free shipping.

・Storage of undelivered parcels
In the event that your parcel was unable to be delivered for any reason, ACCEA Co., Ltd will store the parcel for a period of up to 30 days. If, during this time, no request of redelivery from the user was received, the parcel will be disposed of without providing a refund to the user.

・Payment Methods
By placing an order through this app, you agree to be bound by the rules and regulations governing the payment method selected. If, for any personal reasons, payment is not made in a timely manner, the user’s obligation to pay remains until the balance is paid in full.

Coupons can be used during the order process. Upon selecting the coupon that the user wishes to use, the discount will be applied to the transaction and the discounted price will be displayed on the order confirmation screen. Coupons cannot be exchanged, transferred, sold or converted to cash. Additionally, please be aware that there is a validity period for coupons, and coupons that have already expired cannot be used. Promotions and offers are subject to change without prior notice.